Privacy Policy

Your privacy is important to us. We know that you have placed your trust in us, and the following information sets out how we at Moi Clinic comply with the Privacy Act 1988 (Australia) and the Health Records Act 2001 (Victoria). This privacy policy covers all personal information we hold, including information collected through our website (, and incorporates the additional sections below regarding specific tools and services used on our website.

Collection and Use of Personal Information

Moi Clinic needs to collect information about you for the primary purpose of providing a quality service to you. In order to thoroughly assess, diagnose, and provide therapy, we need to collect some personal information from you. If you do not provide this information, Moi Clinic may be unable to treat you. This information will also be used for:

  1. The administrative purpose of running the practice;
  2. Billing;
  3. Use within supervision and training;
  4. Passing your case to another practitioner, with your consent, for your ongoing management;
  5. Disclosure of information to your doctors, other health professionals, or teachers to facilitate communication and the best possible care for you; and
  6. In the case of an insurance or compensation claim, it may be necessary to disclose and/or collect information that concerns your return to work to an insurer or your employer.

Moi Clinic does not disclose your personal information to overseas recipients.

Information Collected by Third-Party Tools and Services

In addition to the personal information collected for the purposes stated above, Moi Clinic utilizes the following third-party tools and services on our website, which may collect additional information:

  1. Mailchimp Newsletter Tool: We use Mailchimp to manage our newsletter subscription. When you subscribe to our newsletter, Mailchimp may collect and store your name and email address. The information collected by Mailchimp is subject to their privacy policy, which you can review on their website.

  2. Google Tracking Cookies: We utilize Google Analytics to gather information about website traffic and usage. Google Analytics uses cookies to track your interactions with our website. The information collected by Google Analytics cookies is anonymized and used for statistical purposes only. For more information about how Google collects and processes data, please review its privacy policy.

  3. Facebook Pixel Tracking: Our website incorporates the Facebook Pixel, which enables us to measure the effectiveness of our Facebook advertising campaigns. The Facebook Pixel may collect certain information, such as your device’s IP address, pages visited on our website, and actions taken. This information is used for marketing analysis and ad targeting. Please refer to Facebook’s privacy policy for more details on how they handle your information.

  4. Humantix Booking Tools: We utilize Humantix booking tools to facilitate online appointment scheduling. When you book an appointment through our website, Humantix may collect personal information such as your name, contact details, and appointment preferences. The information collected by Humantix is subject to their privacy policy, which you can review on their website.

Please note that these third-party tools and services have their own privacy policies and practices, which may differ from Moi Clinic’s privacy policy. We encourage you to review the privacy policies of these providers to understand how your information is handled by them.

Disclosing Information

We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:

  1. For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,
  2. Where we have the consent of the individual to do so,
  3. As required by law, or · Under other circumstances where permitted under the Act.

In the course of our business activities, we may need to disclose some of your personal information to relevant staff.

Unauthorised Disclosure or Access

As Moi Clinic is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees, contractors, trainers, or supervisors as a serious breach of this policy. Appropriate action (including disciplinary or legal action) will be taken in such cases.


We will always provide individuals with a nil-cost way of contacting us to register a request to “opt out” from receiving any product offers.

Access to Personal Information

Individuals will be able to access their personal information upon request. However, Moi Clinic may occasionally need to deny access to information in accordance with the exemptions contained in the Act.

Security and Data Quality

Moi Clinic is committed to protecting the confidentiality and security of your personal information. We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction. We will take all reasonable steps to ensure that the data we collect, use, or disclose is accurate, complete, and up to date.

Privacy Inquiries

If you have any inquiries or concerns regarding privacy-related matters, you can contact Moi Clinic at the following address:

Moi Clinic Email:

Availability and Review of Policy

Our privacy policy is available upon request, and you can also find a link to this policy on our website. We regularly review and update our privacy policy, and any amendments will be incorporated into the updated policy.

Last updated: 6/06/2023